How can I use a coupon?
1. Add the product (s) to the cart.2. Click on the basket icon that you will find in the upper right corner. Then click on "View and modify the cart"3. Enter the coupon code in the corresponding field to the left of the order total. Then click on "Apply"4. If the coupon is valid, you will see the coupon amount discounted. If it is not valid, you can check the possible reasons in the next section.* Remember that you can only enter your coupon on the summary page of the Cart .
All coupons are valid for a specific period of time. The expiration date of a coupon is indicated in the email that is sent along with the coupon.
Coupons can be declined for the following reasons:*The coupon has expired.*The coupon can only be used on orders of a greater amount than the one you are placing.*The coupon code is incorrect. Double check the coupon code number and enter it again. Keep in mind that there are some common mistakes: 1 or l, 0, or 0.*Attempting to apply a discount to a product not included in the coupon offer, as in the case of products supplied with others or refurbished products to which the coupon discounts do not apply.*The coupon can be used for a limited number of units and this limit has already been reached. For example, you can limit yourself to the first 100 units sold.*The desired product is not included in the discount offered by the coupon, as specified in the conditions of use of the coupon.
Terms and conditions of use of coupons
The use of coupons may be limited to certain types of products, to orders of a certain quantity and / or to certain periods of time, depending on the criteria established by the ASUS Store. By submitting an order with coupons, you agree to the restrictions applied by the terms and conditions set out below:*Coupons are only valid for shopping at ASUS Store.*Coupons are for personal use only and cannot be bought or sold.*Coupons must be used during the ordering process.*Coupons can only be used in the period between the start date and the expiration date, specified on the coupon or otherwise communicated.*The use of coupons is limited to one coupon per customer and order.*Coupons are not transferable.*The validity of the coupons may be subordinate or not compatible with other discounts, products or promotions.*Some coupons must be linked to a minimum order for the amount of discount indicated on each coupon.*Coupons may not be valid for refurbished products.*Some coupons can only be used for a limited number of units; for example, the first 100 units sold.*Coupons are not redeemable for cash.Some coupons are only valid if they are used with a certain payment method.*Coupons are not retroactive and cannot be used for orders already placed.*The value and conditions of use of the coupons may be subject to change without prior notice.
Returned Products Coupon
Coupons used for purchases that are subsequently returned will be considered equally consumed and cannot be refunded or refunded.
- Is my coupon still valid?
All coupons have a validity period. You will find the validity date of your coupon in the email or postcard received with the code.
How do I place an order?
Browse or search by item -> Add to cart -> Click on shopping cart [checkout] -> Login or create an account -> Fill out order detail [Payment method & Shipping/Billing information] -> Complete order by submit the order [will receive confirmation number on the page and e-mail]Telephone Format: (1234567890) no dash lines or brackets needed, simply type in your whole phone number.For entering shipping address, please note that we do not send to PO Boxes/APO/DPO/FPO. We also do not ship internationally, to hotels, military bases, schools, churches, and hospitals.
Can I make changes to my order?
Most orders are transmitted almost immediately to our warehouse, where they're processed and shipped out. So we suggest customer to cancel the order and place the new order to prevent error.If your order has already been transmitted to our warehouse for shipping, you will not have option to cancel the order and it will ship as is.
What should I do if I'm having trouble placing an order?
For any technical difficulties you are experiencing with our website, please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or email us.
Can I place an order over the phone?
We can assisting walkthrough by phone but not placing order [due to the financial information] please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, and our knowledgeable and friendly Customer Service representatives will walkthrough with you.
- What is the order processing time?
Orders are processed Monday through Friday during normal business hours and will not be processed during weekends and/or holidays. Orders received before 2 p.m. Pacific Time are processed within two business days of payment authorization. Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.
- What is "delivery address not support"?
We validate the address with USPS address database and if address is not available in USPS database we will suggest to ship to other physical address [such as work, friend, or close family member(s)]
Please note that order confirmations will only come from email@example.com . If you receive an order confirmation from another email address, please contact us directly by calling toll-free at 855-755-2787, Monday ~ Friday, 8 a.m.-6 p.m. PST, or emailing us at firstname.lastname@example.org
What payment methods can I use to pay my order?
American Express®, Discover®/Novus®, MasterCard®, and Visa®.
When does my credit card get charged?
To ensure you are totally satisfied with your purchase, Asus will not charge your credit card until your order has been shipped*. At the time you place your order, we'll pre-authorize your card for the total amount plus all applicable taxes and shipping charges (if any).
What is a authorization?
At the time that you submit your store.asus.com/us order, we will request that your financial institution create a authorization hold on your account. This means that we have not actually charged your account so you are not responsible to pay anything or incur any interest yet. Only once we successfully ship your order will we collect payment from your credit card. In the event that your order is cancelled for any reason, prior to shipment, authorization holds naturally reverse within 2-3 business days depending on your financial institution.
- Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to do not need to match your billing or credit card address.
- Sales Tax Policy
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
ASUS COMPUTER INTERNATIONAL COLLECTS SALES TAX in states where we have physical presence (or nexus), including California. ASUS Computer International also collects sales tax in Alabama, Arizona, Colorado, Connecticut, Florida, Idaho, Illinois, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, New Mexico, New York, Pennsylvania, South Carolina, Texas, Virginia, and Washington DC. ASUS Computer International also collects sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA), including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.
ASUS COMPUTER INTERNATIONAL DOES NOT COLLECT SALES TAX in any state NOT listed above because ASUS Computer International is not required to collect sales or use tax in these states.