Customer Service

  • Order Status
  • Payment Information
  • Shipping and Delivery
  • Return Policy
  • FAQs
  • Activate Extended Service

Contact Us

  • ASUS Shop Customer Support
Digital River, Inc. is the authorized reseller and merchant of the products and services offered within this store.

Need Help?

We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.

My Account

  • My Address Information
  • My Order History

Order Information

  • What is my order status?
  • What payment methods can I use?
  • Should I use spaces or dashes when I enter my credit card number?
  • Does my billing address have to match the address on file with my credit card?
  • Why is my credit card being rejected?
  • When will my credit card be charged?
  • Can I order without a credit card?
  • Do I have to pay sales tax?
  • How do I get a copy of my invoice?
  • What do I do if I forgot my password?
  • How will you know where and how to send my physical product?
  • How do I start a new order?

Shipping Information

  • Has my order shipped?
  • How do I get my tracking number?
  • Do you ship to my country?
  • Can I change my shipping address?
  • Can I change my shipping method?
  • Do you have delivery exclusions?

Technical Support

  • How do I get technical support for my product?
  • Why do I need to set my browser to accept cookies?
  • Are cookies a security risk?
  • How do I set up my browser to accept cookies?
Quick Order Look Up

Quick Order Look Up

Forgotten your order password?

Returns and Cancellations

  • What is your return policy?
  • How do I request a refund?
  • How do I cancel my order?

Privacy and Security

  • What is your privacy policy?
  • What is the Digital River Secure & Virus Free Protection?

Still need help?

  • Contact Customer Service

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