Order Information

What is my order status?
Click here to view for your order and shipping status.

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What payment methods can I use?
We accept Visa®, MasterCard®, American Express®, PayPal and BPAY. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

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Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

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Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

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Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
  • The card has expired.
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

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When will my credit card be charged?

For purchases of physical products, you won't be billed until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be billed each time a product is shipped.

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Can I order without a credit card?
Yes. In addition to credit cards we accept PayPal and BPAY. The payment is charged at the time you place your order.

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Do I have to pay sales tax?

Australia customers will be charged 10% GST on all downloaded digital products and services including software. A national GST rate will be applied on physical goods for customers based in AU countries. This GST may not be shown as a separate charge during checkout and may instead be included in the product price (GST inclusive pricing).

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate, and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice.

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How do I get a copy of my invoice?
You can print a copy of your invoice from the Order Information page.

Click here to look up your order and print a copy of your invoice.

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How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

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How do I start a new order?
Because our site is personalize, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

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